Frequently asked questions

About DFLAT Madrid

DFLAT Madrid has been working since 2004 with monthly rental apartments for companies, displaced workers and expatriates. DFLAT has experience and knowledge of the problems associated with renting an apartment per season in Madrid, which is why we have facilitated the process.

About the apartments

We only allocate apartments for companies, those that meet the essential requirements of equipment and quality.

All our apartments are fully furnished and equipped to move into: living room, bedrooms, bathroom and kitchen; with heating and air conditioning, with excellent location and well connected. They have all the basic supplies, including internet in many of them; We recommend consulting what services are included before booking.

All our apartments are located within the central almond of the city and some in the periphery in areas around the most important business centers of Madrid, an example of the areas are: Castellana, Nuevos Ministerios, Serrano, Chamberí.

Yes, being central locations, access to public transport is guaranteed. In addition, they have quick access to the main streets and ring roads of Madrid.

Actually, for any lenght, one year top, but not all apartments are suitable for all the periods. DFLAT Madrid has flats for short stay travelers, usually days; but our main type of rent is the seasonal one for medium and long stays, that is, weeks or months.

The conditions of hiring and the prices vary depending on the period and the apartment that is chosen.

About the booking process

Yes, you can arrange visits to the apartments of your interest whenever it is empty or the current tenant approves the visit.

We offer all kinds of guarantees for a good service. Normally our work ends at the end of the reservation process but we usually provide mediation between owner and tenant if there is any incidence or need.

We never abandon our clients during their stay.

Of course. We have a team dedicated exclusively to offer advice and personalized service to companies, expatriates and embassies.

Our specialized team is available to meet the necessary requests, if you do not find any apartment with the features you need, they will know how to find an option in our apartment database that matches what you are looking for.

To request a flat you can send an email to: empresas@dflatmadrid.com explaining what your needs are and we will send you the available options as soon as possible.

Normally executives look for quality and good location.

Our executive apartments are well located, between the downtown, business areas and financial center of Madrid. All fully furnished and equipped for the total comfort of your guest.

Yes, but keep in mind that it is NOT a direct booking, there is a previous process; the ideal is to first arrange a visit to the apartment if you are in Madrid, if you are abroad you can see the photo report or make the virtual tour or even send a friend to see it; If you are sure you want to book the chosen apartment, we must first pass your proposal to the owner, from there we can only reserve the apartment once the owner has indicated his agreement.

The companies usually make bank transfers, however, we accept credit cards, cash in our office and ultimately, through Paypal in case of extreme need.

All financial expenses associated with payment / collection are charged to the customer.

Yes. The deposit for damages is mandatory in Spain, you can see it in the Law of Urban Leases.

The amount depends on the length of stay in the apartment. Normally, it is from 100 euros to 1 month rent payment for contracts per day and from 1 to 2 months of rent payments for long term contracts. The deposit must be paid before the entrance.

When a contract is canceled, the reservation is not returned. Only in extreme cases or if another tenant is found to replace the previous one, the reservation could be returned or saved for a future reservation.

Always ask your agent what the resolution would be to your case. In DFLAT Madrid we reserve the right to accept a change of tenant proposed by the client who has canceled a reservation.

The keys are delivered the day of entry to the apartment, the parties meet, tenant and owner, the contract is signed, the inventory is reviewed and if agreed cash payments are paid and the keys are delivered.

On the day of check-in there will always be a DFLAT Madrid agent to receive you and check that the process is done as agreed.

It depends on the type of the contract and the conditions set by the owner. For contracts for days or weeks, most prices include supplies, although they are sometimes specified separately.

For monthly contracts, these must be paid according to consumption or through a fixed rate, that is, monthly or bimonthly, and must be delivered to the owner, together with the rent.

There are two cases:

· If the apartment is managed directly by DFLAT Madrid, we will always issue an invoice and deliver it when the client demands it.

· On the contrary, if DFLAT Madrid only manages the process of contracting a flat we will only issue an invoice for the services rendered, being the responsibility of the owner to issue the rent invoice.

The client must previously warn of this need because some owners can not issue an invoice and, therefore, only make contracts to individuals whose VAT is exempt and therefore no invoice is issued.

General services

The apartments for companies and executives are fully furnished and offer all the usual household items in the kitchen and bathroom. The bed linen and towels depends on the apartment but, in the contract for days this household is included; In contracts for months, you should check the details of the apartment or your agent to confirm whether it is provided or not.

Internet access is included in the apartments rented by the day.

In long-stay apartments depends on the owners because sometimes, some owners prefer that this service is hired by the tenant.

Yes. DFLAT Madrid has a cleaning service that can be hired by the requested days of the week.

If you want this service during your stay, tell your agent before making the reservation.

This service has an extra cost.

We do not have this service, but sometimes we allow customers to leave their bags temporarily in the same apartments as much as possible.

About DFLAT Madrid

DFLAT Madrid is an agency that specializes in accommodations for international and National students for business schools and universities in Madrid. It was created in 2004 by Business school Alumni.

We offer both short and long term rentals, which you can book online from anywhere. All the contractual paperwork you need before you check in the apartment is ready to go when you arrive
DFLAT provides professional care with bilingual staff.
DFLAT has been working in this market for 10 years, and has a great collaboration agreement with the leading business schools in Madrid.
We are transparent in negotiations, we care about our brand, and we serve with the interests of the tenant and the landlord in mind.
What services are offered with the search for accommodation?

DFLAT manages a broad selection of homes, and helps you find a property that fits your needs.

DFLAT manages the negotiation with the owner, is responsible for the contractual documentation, and accompanies you at check-in and when you arrive at the apartment. Also, SFLAT functions as a mediator between tenants and the owner if an incident arises.
DFLAT does NOT charge a real estate commission like other agencies.

We only charge a fee of €600+IVA if you reserve accommodation through us.
However, If your school or university have an agreement with DFLAT, you will get a discount of 50%, leaving the rate at € 300+ VAT.

(*) Only applies to Companies, Universities, Foundations, Organizations, Traver Managers, relocation and real estates agencies that have a agreement with DFLAT or are usual customers.
DFLAT will return the fee if you recommend DFLAT to a friend and they reserve a flat. Also, if you find a candidate to rent your apartment when you leave, you will receive the fee back.

Accommodation

DFLAT has a wide range of types of accommodations:

-Studios
-Apartments from 1-6 bedrooms
-Rooms in shared apartments
-Rooms in residences
Yes, DFLAT Madrid specializes in furnished and fully equipped apartments, depending on the category of apartment that you choose.
The minimum rental period is going to depend on the apartment you choose and the dates you want. The minimum stay will be at least a month and the maximum stay is two years with the possibility to extend.
If you need to rent an apartment for a few days or maybe a week or two for yourself, your family, or visitors, we have apartments for rent specifically for short stays in our website www.dflatmadrid.com

You can always contact your Agent in DFLAT Madrid for more information and help.
All of our apartments have the water, gas, and electricity services installed.
The utilities are NOT included in the rent, they are paid upon consumption.
Most apartments do not have internet connection or phone contracts. Check the description on the internet to confirm the services that are available. In case these things aren´t supplied, you can easily set up these services on your own with the company you prefer, generally in less than one week. We recommend: Movistar, Orange, Jazztel.
Payments are made every month, subject to the renter paying the cost directly according to the receipt, or, failing that, through direct deposit transactions with your bank in Madrid. You should pay by the method that was agreed upon between you and the Landlord.
It all depends on the owner of the flat. Some owners accept them while other´s don´t allow pets. You should find out if pets are allowed before you make the reservation.
It is not the responsibility of the owner to provide bed linen and towels but are available in some apartments.
The apartments have basic kitchen utensils.

Clients

It is NOT necessary to have a residence permit in Spain. You only need your passport.
DFLAT receives clients from all nationalities, and we specialize in taking care of foreign students, regardless of country of origin.
If you want to rent an apartment through DFLAT, it is only necessary that you first present a letter of admission of the business school and/or university and a copy of your NIE.
Yes. If you are from a business, you can direct your inquiry to the Business department of DFLAT, or send a request and the agents at DFLAT will refer it to the appropriate department. It will be necessary to show proof of financial ability.

Search

Through the search tool on our website, you can look for available accommodation according to the dates you want, select features, and area of your choice.
Please complete and send us a request, and describe your needs to help us with the search for your accommodation in Madrid. Also, we recommend that you continue to use our search tool occasionally to see if any new apartments have been added to our selection.

Remember that finding and offering accommodation services is part of what we do at DFLAT and comes at no charge to you.
Apply for the story of interest through a REQUEST. Indicate the floors of your interest and complete the requested information.
Within 48 hours a DFLAT Madrid agent will respond to your inquiry, and at the same time will confirm the availability of the requested accommodation.
No, DFLAT Madrid only charges when you decide to book the accommodation of your choice.
Please complete and send us a request or an e-mail with the information you need, and a DFLAT agent can provide you with the information you´re looking for.

Booking

When you have chosen your accommodation, it is necessary to pay the first month´s rent plus a management fee to reserve the property. We recommend that you make the payment as soon as possible to insure that the accommodation is set aside for your stay.
The amount of the reservation can be paid by: bank transfer, cash or credit card.
You can reserve your accommodation from your current city, and thus save time and money. When you arrive in Madrid, you can go straight to your apartment.
To book the apartment, it is necessary to provide personal information to carry out the application. Please bring a form of personal identification, such as your Passport, DNI, or NIE.
You can see the contract before finalizing the reservation if you request a draft of the contract from your agent in DFLAT Madrid.
Yes, it´s necessary to pay a deposit. It is a guarantee to the owner. You can find the amount of deposit on the receipt of your apartment.
The deposit will be returned by bank transfer within 15 (fifteen) business days after last contracted day unless there are no the liabilities to which the contract is linked and there are no damages to the verification of the apartment.
The deposit may NOT be used to pay rent; it is used to pay for any damages found at the end of the contract.
It all depends on the owner of the flat. Some owners accept this while others don´t. You need to request this information before making your reservation.
If the apartment is available from the date of your request, you can book it.

If the property is occupied now but is available on the dates you arrive, you will not have a problem with the reservation.

If you application is many months in advance of your arrival and the apartment is empty long before your arrival, you should be aware that the owner may reject your proposal.

If nothing is available when you search for apartments, we will put your request on our list of applications to review, but we also recommend that you check back every so often on our website to see if any new apartments come up. Frequently, new apartments are posted that may be of interest to you.
The contract is signed on arrival in Madrid and after inspection and confirmation of the apartment on the part of the tenant. Before arrival, we will send the contract to you by email for read beforehand.
Any issues that may arise during the stay will be handled directly with the owner. The contact details of the owner are available in the contract.
The apartment will be thoroughly cleaned at the time of entry. If, during your stay, you want additional or periodic cleaning, it can be hired at an additional cost.
You must provide written notification to the leaser sixty (60) days prior to the end date of the contract, and the leaser reserves the right to accept the request depending on the availability of the property and the length of the requested extension. If you do not apply for an extension, the leaser may offer and reserve housing to other candidates.
DFLAT Madrid provides updated information a and images to ensure that does not happen, but after your arrival, if the flat does not meet your expectations, DFLAT will offer to you any of the other available accommodations without paying the fee again. Unfortunately, you will lose the amount paid in advance to the landlord. For this reason, we always recommend that you only proceed with the reservation when you no longer have any doubts about your selection.
If the tenant decides to end the contract early, they are obliged to pay a penalty equivalent to the amount paid as a deposit.

Check-in

At the time of entry there will be a representative of DFLAT on the floor for the new tenant, the owner is usually present as well.
The following actions will be taken:

-Check that everything on the floor is working properly
-Check the inventory floor
- Sign the contract
-Make outstanding payments
-Deliver keys to the apartment
After the entrance to the floor, you have 7 days to report any incident or damage found. You will need to send an email to the owner so that he can manage it.

Check-out

To exit the apartment you must be coordinated with the owner, agree on the date and time of departure. Prior to the departure will be necessary to settle any dues, either as rent or pay for supplies.

The owner shall verify that everything is correct on the floor. Then return the deposit on the agreed time of the contract which is indicated in question 34.
If the floor has any damages, the owner will report the damage to the tenant. The owner will evaluate the damages, the amount deducted from the deposit depends on costs to repair.

General

We offer apartment rentals for short, medium and long stay, located in privileged areas of Madrid such as downtown, business areas and around business schools.

We have comfortable apartments, fully furnished, equipped and well connected within the central área of Madrid, also known as central almond.

For short stays we have 1 bedroom apartments. For monthly rentals, for students, companies or expatriates we have apartments with 1 to 3 rooms, studios and penthouses.

All our apartments are fully furnished and ready to move into.

Apartments' search

Use the search engine in the header of our website, choose the type of housing depending on what you need: dates and number of people and once in the complete list of apartments, you can filter according to your needs.

If you are neither a student nor a Company or expatriate and you need an apartment for months, you can access the list of floors for private person through the menu in the "rent for months" display.

If you come for days, access directly through the section "rent for days" in the menu.

Booking and payment procedure

Once you have found the apartment you want and it is available, you can make an online reservation, for this, get in touch with us by sending a request through the web.

Our agents will contact you to send you all the necessary information about the apartment and the procedure to make the payment of the reservation.

Keep in mind that for monthly rentals we must first pass your reservation proposal to the owner of the apartment, if he accepts it, we will proceed to the corresponding payment.

Depending on the apartment option you have chosen, you can do it with a credit or debit card, in cash at our office or make a bank transfer, although in this case you will have to assume all the bank commissions.

We accept payment by PAYPAL only in case of extreme need.

In the case of rent per day, at the time of your arrival at the apartment; you must pay the remaining amount in cash or by credit or debit card. In rentals of medium to long stay, the usual thing is that the remaining amount is paid before your entrance to the apartment via bank transfer so that the property can confirm receipt of payments.

If you want to use another means of payment, you must indicate it in advance to find an alternative based on your needs.

Yes. It is stipulated by the Urban Leasing Law the payment of the deposit to cover possible damages on the apartment in case there are any.

Normally the value of this deposit depends on the period of stay. For periods of short stay, we request a deposit of between 100 and 700 euros and for medium or long stays we ask for 1 to 2 months of rent that will be returned after your departure.

The reservation amount is not refundable in case of cancellation.

For short stays, if you change the dates of your reservation and there is a difference of more than 3 nights on arrival or departure, a new reservation will be considered and the amount will not be refunded. In addition, the new availability must be previously confirmed.

If there is any cause that prevents your trip to Madrid, you must inform us. If you notify with time and whenever possible, we will offer you an alternative to recover your money.

One of our agents will receive you on the floor to check in, so it is necessary that you inform us of the expected time of your arrival. At the check in, you will check that you are satisfied with the floor after reviewing the inventory of it; After signing the contract and making the remaining payments if any, the formal delivery of the keys will be made. In no case will the keys be delivered without first signing the contract and having received all payments.

In the same way, we will have to be informed of the day and time of your departure so that our agent or the property can do the check out process where they will review the floor and their inventory again to make sure there is no damage and to be able to return the deposit.

For a short stay the deposit will be refunded in the same way that it was paid, on the spot or the next working day. In the case of rent for months, the deposit will be returned thirty (30) business days after the departure, once the electronic equipment has been cleaned and checked.

If upon arrival you find a defect in the apartment, communicate it and immediately send it to your commercial agent so that they can solve it or register it so that you do not have any inconvenience due to this damage.

If the damage was caused by the misuse of the apartment, the property will not return the deposit until a technician or specialist makes an economic evaluation. Afterwards, the rest of the money will be paid to the client after the repair or delivery of the repair invoice or budget.

Yes, short-stay apartments have supplies included.

For stays of one month or more, they are paid by the tenant according to consumption together with the payment of the rent.

Services for holiday apartments

Yes. Our short stay accommodations for travelers have a set of sheets per bed and another set of towels per person.

In the floors for long stay is usually not provided, however, you can check with your agent before booking.

Some apartments have a crib for children, but you should ask for it at the time of sending the reservation request, that way, we will inform you about the availability and the additional charge that it entails.

Yes. All our short stay accommodations for travelers have Wi-Fi connection.

For long stays, we offer a cleaning service and punctual or weekly ironing service, as well as change of sheets and towels, any with extra charge.

In any case, if you have any other need, do not hesitate to request it.

Our apartments do not have telephones, but you will have internet access to make calls like Skype or whatsapp.

No. Only in some special cases we allow our clients to leave their bags in the apartments before or after the entry and exit, but for this it is necessary that you consult with your agent in advance and confirm if it would be possible.

 

Yes. We assume cleaning for the normal use of the apartment, but we ask the tenant to leave the apartment in acceptable cleaning conditions, that there is no accumulation of dirt, personal belongings and garbage mainly in the kitchen and bathroom.

In case of unusual or extreme dirt, we reserve the right not to return the deposit for damages to deal with the extra hours of cleaning.

Yes. Prices for short-stay services for travelers include taxes according to the Spanish legislature.

No. For hygiene issues pets are prohibited.

Yes. All our apartments are located in the best neighborhoods of Madrid within the M30, with a high police presence.

However, we recommend that in crowded areas, means of transport and around tourist areas, be careful to avoid pickpockets.